Guest passes let members bring guests to your facility using guest credits. Members can get guest credits in two ways:
In advance through their member portal, adding credits to their account to redeem at Front Desk Check-in.
At Front Desk Check-in, where staff add credits to the account and redeem them right away.
This article covers how to set up and sell guest credits at the front desk.
Configuring Guest Credits for Sale at Front Desk
Click Settings in the admin menu and open Check-In Settings. The guest pass settings are below the check-in search and display fields.
Guest Pass Credit Rates: Enter the number of credits to deduct for each guest type. You can set different rates for weekdays and weekends, and for Adults and Children.
Weekday: set the Adults and Children rates.
Weekend: set the Adults and Children rates.
Allow manual credits override: Lets guards override the automatically calculated number of credits per guest and pick a number manually.
Allow no charge visits: Gives guards the option to check in a guest with no charge.
Require guest name: Requires guards to enter a guest name. If unchecked, a blank guest name is recorded as "Guest."
Price per credit: The default price charged per guest credit.
Allow manual price override: Lets guards override the automatically calculated price per credit.
Disable guest pass purchases: If your club is not selling passes at the front desk, turn this on to remove the Purchase Credits section from the guest check-in screen. Accounts must then buy guest credits in advance through their member portal, if available.
Payment Methods: Choose which payment methods are accepted: Bill to Account, Cash, Check, Credit, Comp, Splash Card. If your club has an integrated card reader, enable Credit to run the charge through the reader and record it in Member Splash.
Default payment method: Choose which payment method is selected first: Bill to Account, Cash, Check, Credit, Comp, Splash Card.
Save your changes.
Selling Guest Credits at Front Desk
If a member arrives at the front desk and wants to buy credits, follow these steps after configuring your settings.
Go to Front Desk > Checkin and pull up the account or member using your preferred search method.
Select the member.
Select Add Guests.
In the Purchase Credits section on the left, enter the number of credits they want to buy.
Select the payment method and click Purchase.
Credits are added to the account right away and can be redeemed on the right side.
Paying by Credit Card
If Credit is selected and a card reader is registered, choose the reader in the Change Terminal dropdown before clicking Purchase.
If Credit is selected but no reader can charge the card, a confirmation prompt appears. Choose Continue, Collect Payment Manually only after arranging to collect payment by cash, check, or a standalone terminal. The credits are added and the sale is recorded as paid. Click Cancel to stop the sale.
If your club has no reader registered at all, the prompt includes Don't show this again for the rest of this session. If a reader is registered but not selected, the prompt always shows, so you can go back and select the reader.
If the terminal reports an error, the sale is rolled back and the error is shown so staff can retry or choose another payment method.
Note: When paying with a Splash Card, a card without enough balance for the total can't be used.