Members can buy guest credits ahead of time in their member portal, or your staff can sell them right at the front desk. Here's how to set up front desk sales and sell credits during check-in.
Prefer to watch?
Set up guest pass sales
Go to Settings > Front Desk > Guest Pass Settings.
Under Guest Pass Credit Rates, enter how many credits each guest uses: Adults and Children, for both Weekday and Weekend.
Enter the Price per credit.
Turn on any options your staff need:
Allow manual credits override and Allow manual price override let staff change the calculated credits or price.
Allow no charge visits lets staff check in a guest for free.
Require guest name makes staff type a name. If it's off, blank names are saved as "Guest."
Disable guest pass purchases hides Purchase Credits at check-in, so members must buy credits in their portal.
Under Payment Methods, check what you accept, like Bill to Account, Cash, Credit, Comp, or Splash Card, and pick a Default payment method. Choose Credit to charge through your card reader.
Save your changes.
💡 Guest credits are a point based system. Each account has one guest credit balance. Member Splash can't tell apart different types of guest passes you sell, such as weekday vs weekend passes. Every credit purchased goes into the same balance, and check-in deducts credits using the rates above. If some visits should cost more, use these rates instead of selling separate pass types. For example, set weekday adult guests to 1 credit and weekend adult guests to 2 credits.
Sell guest credits at check-in
Go to Front Desk > Checkin and search for the member.
Select the member and click Add Guests.
Under Purchase Credits, enter how many credits they want.
Pick the payment method. For Credit, choose your reader in the Change Terminal dropdown.
Click Purchase. The credits go on the account right away, ready to use for their guests.
💡 Card reader not available? You'll be asked to confirm. Only click Continue, Collect Payment Manually if you've collected the money another way, because the sale is recorded as paid. If the reader shows an error, nothing is charged and you can try again. A Splash Card needs enough balance to cover the full amount.