How to configure and sell guest passes at the Front Desk Check-in
Member Splash allows your members to purchase guest passes in two ways:
In advance through their Member portal, adding credits to their account for redemption at the Front Desk Check-in.
At the Front Desk Check-in, immediately adding credit(s) the account which are then redeemed.
Let's explore how to configure how to sell Front Desk guest credits.
Configuring Guest Credits for Sale at Front Desk
Navigate to the Member Splash Menu > Front Desk > Checkin > select blue settings wheel on the top left
Guest Settings: Enter the number of credits to deduct for each guest type. Member Splash allows you to set the number of credits to deducted at different rates for weekdays and weekends. It also allows you to set different rates for Adults and Children.
Guest Pass Weekday Rate. Set the weekday rates for Adults and Children.
Guest Pass Weekend Rate. Set the weekend rates for Adult and Children.
Allow Manual Credits Override: If checked this will allow the guards to override the automatically calculated number of credits to deduct per guest and manually select a number.
Allow No Charge Visits: If checked this will give the guards the option to check in a guest with no charge.
Require Guest Name: If checked this will require the guards to enter a guest name. If unchecked submitting a blank guest name field will simply record them as "Guest."
Price Per Credit: Set the price per credit.
Allow Manual Price Override: If checked this will allow the guards to override the automatically calculated price per credit.
Payment Options: Choose which payment methods are accepted.
Bill to Account, Cash, Check, Credit, Comp
A note on "Credit": The Credit option behaves differently depending on your club's setup.
If your club has an integrated card terminal from our payment partner, selecting Credit and completing the purchase will process the charge through that terminal, and the credits will be added to the member's account automatically.
If your club does not have an integrated card terminal connected, Member Splash cannot process the charge itself. Selecting Credit displays a confirmation prompt. To continue, staff must select Continue, Collect Payment Manually; Member Splash then adds the credits and records the sale, while staff collect payment by another method such as cash, check, or a standalone terminal. If staff do not confirm, the sale is rejected and the credits are not added.
Default Payment Method: Choose which payment method should be initially selected.
Bill to Account, Cash, Check, Credit, Comp
Disable Guest Pass Purchases: If your club is not selling passes at the front desk check this option to remove the Purchase Credits section from the guest check-in screen. This will require accounts to purchase guest credits in advance through their member portal, if available.
Save your changes.
Selling Guest Credits at Front Desk
If a member arrives at the Front Desk and wants to purchase credits, simply follow these steps after configuring your settings.
At the Front Desk Check-in Screen, pull up the account or member using your preferred search method.
Select Member
Select Add Guests
Using the window on the left side, enter the number of credits they want to purchase.
Select the preferred payment type and Purchase.
Credits will automatically be added to the account which can be redeemed on the right window.
If Credit is selected and no card terminal is configured for your club, you'll see a confirmation prompt letting you know payment cannot be collected through Member Splash. Select Continue, Collect Payment Manually to add the credits and record the sale, and be sure to collect payment from the guest by another method (cash, check, or a standalone terminal) before completing check-in. If a terminal transaction fails, the sale is not recorded as paid and the terminal error is shown so staff can retry or choose another payment method.