You can refund all or part of an ACH (bank transfer) payment from your ECRYPT dashboard. ACH works differently from credit cards, so check that the payment has fully cleared before you refund it.
Before You Refund
IMPORTANT: Only refund an ACH payment after it has fully cleared. Refunding a payment that was never funded can create duplicate or incorrect entries that are hard to fix.
"Settled" doesn't mean cleared. In ECRYPT, an ACH payment shows as settled once it's sent to the bank. The money may not have left the member's account yet.
Clearing takes time. ACH payments usually clear in 4–5 business days, but can take 7–10.
Check your remittance report. ECRYPT emails your club a remittance summary report that shows cleared and rejected ACH payments. Use it to confirm a payment cleared. Don't rely only on the dashboard: a payment can still appear there after the member's bank has rejected it.
Not sure? Wait for the remittance report, or contact ECRYPT Support.
NOTE: For paid reservations, cancel the reservation in Member Splash instead. That refunds the member automatically, so don't refund it again in ECRYPT. See Reservations - Cancellations & Refunds (Paid Reservations). [Confirm this applies to ACH payments.]
Refund an ACH Payment
Log in to the ECRYPT dashboard.
In the left menu, click Check. This is where ECRYPT lists ACH payments.
Set the date and time range to cover the payment, and apply the filter.
Find the payment, using search if needed, and click it.
On the General tab, click Refund in the top right.
Enter the refund amount. To give a partial refund, enter less than the full amount.
Click Submit.
Need Help?
For help with the ECRYPT dashboard, contact ECRYPT Support.
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