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How to Refund a Credit Card Transaction in ECRYPT

How to find a credit card payment and refund all or part of it from the ECRYPT dashboard.

You can refund all or part of a credit card payment from your ECRYPT dashboard.

NOTE: For paid reservations, cancel the reservation in Member Splash instead. That refunds the member automatically, so don't refund it again in ECRYPT. See Reservations - Cancellations & Refunds (Paid Reservations).

Refund a Credit Card Payment

  1. Log in to the ECRYPT dashboard.

  2. In the left menu, click Credit Cards.

  3. Set the date and time range to cover the payment, and apply the filter.

  4. Find the payment, using search if needed, and check the box next to it. You can select more than one.

  5. Enter the refund amount. To give a partial refund, enter less than the full amount.

  6. Click Process Refunds.

TIP: If the payment was made today and hasn't settled yet, you may need to void it instead of refunding it.

After the Refund

  • The refund usually shows on the member's statement within 3–5 business days, depending on their card issuer.

Need Help?

For help with the ECRYPT dashboard, contact ECRYPT Support.

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