A payment feed connects your form to ECRYPT so payments actually get charged. Without one, the form still submits, but no one pays, which is the most common reason payment forms don't work.
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Add a payment feed
Before you start, make sure your form has a Product, Total, Email, and a required Credit Card or ACH field.
Go to Content > Forms and open your form.
Click the Settings tab, choose ECRYPT Payments on the left, and click Add New.
Give the feed a Feed Name, like "Swim Lesson Payment."
Set Transaction Type to One Time Payment and Payment Method to Credit Card.
Leave Payment Amount on Form Total, and leave ECRYPT Payment Token as is.
Under Billing Details, map your form's Email field to Email Address. This is required.
Click Save Settings.
Each payment form needs its own feed. Want to accept both card and ACH? See Adding Multiple Payment Types to a Form.
Test the feed
Open the page with your form and submit it with a real card.
Check the payment goes through, the confirmation email arrives, and the charge shows in ECRYPT.
Refund the test charge in ECRYPT.
Payments not going through?
Look at Content > Forms. A Payment Feed Missing icon in the Payment Indicators column means the form has no feed.
Make sure the feed is saved, the Email field is mapped, and no one deleted the Product, Total, Email, or Credit Card field.
💡 Don't see ECRYPT Payments in Settings? Your ECRYPT connection may not be set up yet. Contact Member Splash Support, Monday to Friday, 6am to 6pm ET.