Day Use Passes — Front Desk Check-In Guide
Front-desk staff use the check-in hub to record guest arrivals, handle re-entries, and reschedule missed reservations.
Access: MemberSplash Admin → Day Use → Check-In
Finding a Guest
By Name or Phone
Use the search bar to enter a guest's name or phone number. Results show:
Guest name and phone
Available pass balance
Date of most recent purchase
By Confirmation Code
If a guest has multiple reservations, enter their phone number and optionally provide their confirmation code (e.g., E82B7A) to narrow results to a single booking.
Tip: Searching by phone is faster than by name — ask guests to confirm their 10-digit number at arrival.
Checking In a Guest
Find the guest by name, phone, or confirmation code
Select the purchase(s) to check in
Click Check In
What happens:
First check-in of the day: one credit is used and the visit is recorded
Re-entry (same guest returning the same day): allowed without using a credit, marked as a re-entry in the log
Before check-in can proceed: All pass holders in the group must have signed waivers. If any are missing, the system shows: "All waivers must be signed before check-in." Direct the guest to the waiver kiosk page first.
Re-Entries
If a guest checks in, leaves, and returns the same day, subsequent check-ins are automatically detected as re-entries.
Re-entries:
Do not consume a credit
Are recorded in the check-in log for attendance tracking
Staff Override — Reschedule a Missed Reservation
Use this when a guest missed their visit date and needs to be moved to a new date.
Find the guest and their reservation
Click Reschedule on the reservation row
Select a new future date
Click Confirm — a confirmation email is sent to the guest automatically
Staff override allows:
Moving a reservation even after the original visit date has passed
No hold period required
Any available future date can be selected
This is different from the guest self-service reschedule, which is blocked after midnight on the visit date. Staff override has no cutoff.
Check-In Log
Full attendance history: MemberSplash Admin → Day Use → Management → Check-Ins
Each entry shows:
Guest name
Check-in time
Staff member who performed the check-in
Whether it was a re-entry
Use this to audit attendance, verify staff activity, or resolve guest disputes.
Credit System
Each day-use pass = 1 credit. Credits are consumed on first check-in only — not on re-entries. A guest cannot check in without an available credit.
When you pull up a guest, their available credit balance is shown alongside their purchase history.
Common Errors
"No visitor found with that phone number"
The phone number doesn't match any guest. Ask the guest to confirm their number or try searching by name.
"No credits available"
The guest has used all their passes. They must purchase more before checking in. Re-entries (same-day returns) are always allowed without a credit.
"All waivers must be signed before check-in"
One or more pass holders are missing waiver signatures. Direct the guest to the waiver kiosk ([DAY-USE-WAIVER] page) to sign before returning to the check-in queue.
"Reservation not found"
The confirmation code doesn't match any reservation. Codes are case-insensitive — the system handles uppercase automatically. Ask the guest to check their confirmation email.
Best Practices
Search by phone — faster than by name; ask guests to confirm their 10-digit number
Batch check-ins — select all passes in a party at once rather than one at a time
Direct to waiver kiosk first — if waivers are missing, send the guest to sign before joining the check-in queue
Watch re-entries — they're allowed but tracked; unusual patterns are visible in the log
Reschedule early — if you know a guest will miss their date, use staff override before they call after the fact
Related Articles
Day Use Passes — Overview
Day Use Passes — Admin Setup Guide
Day Use Passes — Guest Purchase Flow
Day Use Passes — Waiver Kiosk Guide
Day Use Passes — Self-Service Reschedule