Day Use Passes — Self-Service Reschedule
Guests can change their visit date online without logging in or calling the club. The reschedule flow is accessed from the confirmation screen or the confirmation email.
How to Access
A Reschedule link on the confirmation screen and in the confirmation email opens the reschedule flow on the [DAY-USE] page.
Step 1: Enter Confirmation Code
Guest enters their 6-character confirmation code.
Codes are case-insensitive — the system auto-converts to uppercase
The system limits lookup attempts per minute to prevent misuse
If not found: "Reservation not found" — guest should double-check the code from their confirmation email
On success, the guest sees only enough to confirm they have the right reservation: first name, last name initial, visit date, and pass count. No phone number or full email is shown at this step.
Step 2: Verify Identity
Guest confirms their identity by entering the last 4 digits of the phone number used at purchase.
The system limits verification attempts per minute
On mismatch: "The phone number provided does not match our records"
On success: full reservation details are shown and the flow continues
The guest sees a summary like:
"Welcome back, Jane S. — Your reservation is for Jul 4, 2 passes."
Step 3: Select New Date
Guest selects a new visit date from the same calendar used during purchase.
Only dates with available capacity for the original party size are selectable
A 10-minute hold is placed on the new date while the guest confirms
Going back from the next step releases the hold so the guest can pick a different date
Reschedule deadline: Reservations must be rescheduled before midnight on the visit date. After that, only front-desk staff can make the change using the staff override.
Step 4: Confirm Reschedule
Guest sees a summary and confirms:
Jul 4, 2025 → Jul 11, 2025
2 passes · Confirmation: A3X9Q2
Clicking Confirm finalizes the change.
Step 5: Done
Reschedule complete. The guest sees:
Old date → new date
Confirmation code (unchanged — the same code is valid for the new date)
A confirmation email is sent immediately with the updated visit date.
Staff Override
Front-desk staff can reschedule on behalf of a guest via the admin interface.
Key difference: Staff override bypasses the midnight cutoff. Even if the original visit date has already passed, staff can move the reservation to a new future date. No hold is required.
Use this when a guest missed their visit and calls to reschedule after the fact. For instructions, see the Front Desk Check-In Guide.
Error States
Scenario | What the guest sees | What to do |
Code not found | "Reservation not found" | Check code from confirmation email; contact support if correct |
Too many lookup attempts | Wait message | Wait a minute and try again |
Phone last-4 mismatch | "Phone number does not match our records" | Re-enter correct digits; contact support if still stuck |
Too many verify attempts | Wait message | Wait a minute and try again |
No available dates | Empty calendar | Try a different date range or contact the club |
Past the midnight cutoff | Reschedule blocked | Contact front desk for staff override |
Notes
The confirmation code does not change after a reschedule — it stays valid for check-in
Guests can reschedule multiple times as long as each reschedule is done before midnight on the current visit date
Phone last-4 must match the phone number entered at the time of the original purchase
Related Articles
Day Use Passes — Overview
Day Use Passes — Admin Setup Guide
Day Use Passes — Guest Purchase Flow
Day Use Passes — Waiver Kiosk Guide
Day Use Passes — Front Desk Check-In Guide