Day Use Pass guests can change their visit date online, without an account or a call to your club. This article walks through what guests see, so your staff can help them, and how staff can reschedule a pass for a guest.
How Guests Reschedule
Guests start from the Reschedule link on their purchase confirmation screen or in their confirmation email. The link opens the reschedule steps on your Day Use page (the page with the [DAY-USE] shortcode).
Enter the confirmation code. The guest enters the 6-character code from their confirmation email. Upper or lower case both work. If the code matches, they see a short summary to confirm it's the right pass: first name, last initial, visit date, and number of passes.
Verify identity. The guest enters the last 4 digits of the phone number used at purchase. Their full reservation details then appear.
Choose a new date. The calendar shows only dates with enough space for the guest's whole party. The new date is held for 10 minutes while they confirm. Going back releases the hold so they can choose a different date.
Confirm. The guest reviews the change (for example, Jul 4 → Jul 11, 2 passes) and clicks Confirm.
Done. The guest sees the old and new dates and gets a new confirmation email right away. Their confirmation code stays the same and works for check-in on the new date.
Rules to Know
Deadline: guests can reschedule until 11:59 pm on their current visit date. After that, only staff can move the pass.
Unlimited changes: guests can reschedule more than once, as long as each change is made before the deadline.
Same party size: the new date must have space for the same number of passes.
Phone number: verification uses the phone number entered at purchase, even if the guest has a new number.
Reschedule for a Guest (Staff)
Staff can move a pass for a guest, for example when the guest missed their visit and calls afterward. Staff aren't limited by the midnight deadline, so they can move a pass even after its date has passed.
If a Guest Gets Stuck
What the guest sees | What it means | What to tell them |
"Reservation not found" | The code doesn't match | Copy the code from the confirmation email. If it still fails, staff can reschedule for them. |
"The phone number provided does not match our records" | The last 4 digits don't match the number used at purchase | Try the number they used when buying. If it still fails, staff can reschedule for them. |
A message to wait | Too many attempts in a short time | Wait a minute and try again. |
No dates to choose | No upcoming date has space for their whole party | Check back later, or contact the club. |
Reschedule blocked | The visit date's deadline has passed | Contact the club so staff can move the pass. |