Guests buy Day Use Passes on your club's Day Use page, the page with the [DAY-USE] shortcode. They don't need an account. Purchases are linked to their phone number. This article walks through what guests see, so your staff can help them.
The page uses your Club name, Hero message, and Welcome message from Settings → Day Use Passes. See Settings: Day Use Passes.
Checkout Steps
If Enable daily capacity limits is on, guests choose a visit date (step 2). If it's off, that step is skipped.
Select passes. Guests choose how many of each pass type they want (for example, 2 Adults and 1 Child). The total updates as they go.
Choose a date (capacity limits only). The calendar shows the next 90 days. Past, closed, and fully booked dates are greyed out, and only dates with room for the whole party can be chosen. Once a date is chosen, it's held for 10 minutes while the guest finishes checking out.
Enter a phone number. Returning guests see "Welcome back" and their name and email are filled in. New guests set up their info as they go.
Enter contact info. First and last name and email are required. A mailing address is required if Require mailing address is on.
Pay. Guests enter their card details. If a card is declined, they can try again without losing their date hold.
Done. Guests see their visit date, a 6-character confirmation code (for example, A3X9Q2), an itemized order summary, your check-in instructions, and a Reschedule link.
NOTE: Near the end of the 10-minute hold, an Extend button appears so the guest can keep their date. If the hold runs out, or the guest closes the page, the date is released and they'll need to choose again. [Confirm when Extend appears and how much time it adds.]
Confirmation Email
Right after payment, guests get an email with their name, your club name, the confirmation code, the visit date and number of passes, check-in instructions, and a Reschedule link.
Guests bring their confirmation code to check in, and use it with their phone number to sign waivers at the kiosk or reschedule.
If a Guest Gets Stuck
What the guest sees | What it means | What to do |
[Confirm: a "passes unavailable" message or a blank page] | Day Use Passes is turned off | Turn on Enable Day Use Passes in Settings → Day Use Passes → General. |
No dates to choose | Every date is full or closed for a party that size | Try a smaller party or check back later. |
Sent back to the calendar | The 10-minute hold ran out | Choose a date again and finish checkout. |
Payment error | The card was declined | Try again or use a different card. |
[Confirm message] | The guest or your club reached a season limit | Check Season Limits in Settings → Day Use Passes → Limits. |