Day Use Passes — Guest Purchase Flow
Guests purchase passes using the [DAY-USE] shortcode page on your club's website. No account or login is required — purchases are tied to the guest's phone number.
The checkout has either 5 or 6 steps depending on whether daily capacity limits are enabled.
With capacity enabled: Passes → Visit Date → Phone → Your Info → Payment → Done
Without capacity: Passes → Phone → Your Info → Payment → Done
Step 1: Select Passes
Guests see your pricing tiers (Adult, Child, Senior, etc.) with prices and a +/− control for quantity.
Multiple tiers can be selected in one purchase (e.g., 2 Adults + 1 Child)
A live total updates as quantities are added
The Continue button activates when at least 1 pass is selected
If Day Use is disabled, guests see a message that passes are unavailable
Step 2: Select a Date (capacity mode only)
Guests select a visit date from a calendar showing a 90-day window.
Past dates and fully booked dates are greyed out
Available dates are based on the party size selected in Step 1
When a date is selected, the system places a 10-minute hold — the guest's spot is reserved while they finish checkout
A countdown timer shows how much time remains
If the timer runs out:
An Extend button appears near the end to add more time
If the hold fully expires, the guest is returned to date selection to pick again
Step 3: Phone Number
Guest enters their phone number. The system looks it up immediately:
Returning visitor: "Welcome back, [Name]! We'll pre-fill your info." — guest advances automatically with name and email filled in
First-time visitor: "First time here? We'll set up your profile as you go." — guest fills in their info fresh
The phone number is also used for identity verification if the guest reschedules later.
Step 4: Your Info
Guest reviews and completes their contact details.
Always required:
First name
Last name
Required based on admin settings:
Email address
Mailing address (street, city, state, ZIP)
Returning visitors have name and email pre-filled. Any field can be updated.
Step 5: Payment
Guest enters card details (card number, expiry, CVV, billing ZIP) and confirms.
Payment is processed immediately
If declined, an error appears and the guest can retry — their date hold is preserved
Confirmation email is sent immediately after successful payment
Step 6: Confirmation
Purchase complete. The guest sees:
Visit date
Confirmation code (6 characters, e.g.,
A3X9Q2)Itemized order summary (tier, quantity, price, total)
Check-in instructions
Confirmation Email
Sent immediately after payment. Contains:
Guest name and club name
Confirmation code
Visit date and pass count
How to check in
Error States
Scenario | What the guest sees | What to do |
Day Use disabled | Passes unavailable message | Contact club admin |
All dates fully booked | No selectable dates | Try another day or contact the club |
Hold expires during checkout | Warning + return to date selection | Pick a new date and continue |
Payment declined | Error on payment step | Retry with a different card |
Notes
If a guest closes the browser mid-checkout, the hold expires automatically after 10 minutes
Confirmation codes are case-insensitive but always displayed in uppercase
No guest account is required
Related Articles
Day Use Passes — Overview
Day Use Passes — Admin Setup Guide
Day Use Passes — Waiver Kiosk Guide
Day Use Passes — Front Desk Check-In Guide
Day Use Passes — Self-Service Reschedule