MemberSplash

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<br>Please contact your club admin or HOA admin directly.  Member Splash works with admins only and isn't able to help with individual member or resident accounts. 

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Unable to Access Member Splash

Getting Started

Getting Started with Member Splash for Clubs- Part 1

Getting Started with Member Splash for Clubs- Part 2

Getting Started with Member Splash for Clubs- Part 3

Clubs: Start Here

Getting Started with Member Splash for HOAs - Part 1

Getting Started with Member Splash for HOAs - Part 2

Getting Started with Member Splash for HOAs - Part 3

HOAs: Start Here

New Board Member Checklist (Role-Based)

Board Member Transition Template

Best Practices: Use Board-Specific Email Addresses

Video Training: Start Here

Free Weekly Group Q&A Sessions

New Board Members: Start Here 

Onboarding Resources

Why Member Splash Uses a Single Payment Partner

How to Format Member Data

Helpful Data Formatting Tips

Exporting Member Data from Wild Apricot

Exporting Member Data From RecDesk

Exporting Member Data From eSoft Planner

Understanding Your Website URL Options

Onboarding Overview: What to Expect

Onboarding: Website Content — File and Image Sizing Requirements

Onboarding: Merchant Account Application

Member Splash Platform Overview for Board Members

Dashboard & Navigation Overview

How do I sign in to my Member Splash account?

Creating an Admin Test Account

Meet Poseidon, Your AI Assistant in Member Splash

Admin Account: How to change the password

Member Splash Platform Overview

New Season Checklist - Swim Clubs

How to Reset Payments for a New Season

Introducing Member Splash to Your Members

Best Practices for Reconciling Member Splash with QuickBooks Online

End-of-Season Wrap-Up

Winterizing Your Facility for a Smooth Reopening

Running Your Season

How to Engage Member Splash Support

How to open the DevTools Console in Chrome and Send Logs to MemberSplash Support

Receive an Email when the Support Team responds

Scope of Support

Member Splash Community Group

Member Splash Support

Admin Dashboard (Video)

Dashboards

Admin Menu > Admins (Video)

Admin Menu > User Roles (Video)

Admin Menu > Audit Logs (Video)

Admin Menu

Membership Menu > Accounts (Video)

Membership Menu

Content Menu > Menus (Video)

Content Menu > Pages (Video)

Content Menu

Communications Menu > Email Campaigns (Video)

Communications Menu

Front Desk Menu > Checkin (Video)

Front Desk Menu > Visits (Video)

Front Desk Menu

Reservations > Facilities - Admin View (Video)

Reservations - Member View (Video)

Reservations Menu

Point of Sale Menu > New Order, POS Orders and Items

Point of Sale Menu

Settings - Overview

How to enable the Unpaid Warning Message

How to Enable Real-Time Payment Receipt Emails for Admins and Treasurers

General Settings

Settings: General Settings

Settings: Messages

Settings: Day Use Passes

Settings - Site

Settings: Directory Settings

Settings: Custom Account Fields

Settings: Account Types

Settings: Member Types

Settings: Note Types

Settings: Account Tags

Settings - Members

Settings: Payment Settings

Settings: Check Settings

Settings: Fees & Conditions

Settings: Receipt Settings

Settings: Invoice Settings

Settings: Splash Card Settings

Settings - Payments

Settings: Check-In Settings

Settings: ID Card Settings

Settings: Point of Sale Settings

Settings: Staffing Settings

Settings: Invoice Branding

Settings - Front Desk

Settings: Mobile App Settings

Settings - Mobile App

About Admin User Roles and Capabilities

How to Manage Admin Users

Custom User Roles (Premium only)

The Right Way to Grant Board Access (And What to Avoid)

How to Grant Member Splash Support Access to Your Club Staff

Audit Logs

Admin Users & Roles

Understanding Account Types vs. Member Types

Membership Management

Membership Accounts Screen - Admin View

Add a New Account

Account Notes

Limit Members by Account Type

Understanding and Using Account Tags

Inactive Account Type vs Inactive Account vs Closed Account

Your Application or Join Form That Creates Member Accounts

Accounts 

Membership Members Screen - Admin View

Member Report - Members Filter Options

How to manage the Member Directory

Print Mailing Labels

Members 

Login Issues

Club or HOA Admins

Club Members or HOA Residents

Related Articles

Related Articles

Exporting Member Data from Wild Apricot

How to Engage Member Splash Support

Getting Started with Member Splash for HOAs - Part 3