Paid Reservations
MemberSplash now supports charging members and guests for reservations at the facility level. When enabled, a payment is collected at the time of booking based on the pricing rules you configure.
This feature is ideal for clubs that charge court fees, lane rental fees, or other facility access fees.
Enabling Paid Reservations
Payment settings are configured at the individual facility level. To set up paid reservations:
Navigate to Reservations → Facilities in the admin dashboard.
Click the 3 dots next to the facility you want to configure and select Edit.
In the facility editor, click the Payment tab.
Toggle Paid Reservation to the On position.
Configure your pricing settings (covered below).
Click Update to save.
NOTE: You can use the Quick Import dropdown to copy payment settings from another facility, saving time when configuring multiple courts or lanes with the same pricing structure.
Pricing Types
There are two pricing type options:
Flat Rate — charges a fixed amount per reservation, regardless of duration.
Dynamic (per 15-min block) — charges based on the length of the reservation. The rate is multiplied by the number of 15-minute blocks booked.
For each pricing type you can set a Member rate and a Guest rate independently.
Pricing Refinement
The Pricing Refinement setting allows you to override base rates for specific account types, member types, or account tags. This is useful for clubs that offer discounted or different rates for certain membership categories or tagged groups.
IMPORTANT: Choose one pricing refinement type for a facility: Account Type, Member Type, or Account Tag. When using account-tag rules, if an account matches more than one configured tag, the first matching rule in the list takes priority.
Member Type Pricing Rules
If you select By Member Type as your pricing refinement, you can add one or more rules that apply a custom member rate to a specific member type:
Click + Add Rule.
Use the Select Types dropdown to choose the member type (e.g., Child, Senior).
Enter the custom Member rate for that type.
Repeat to add additional rules for other member types.
To remove a rule, click the red trash icon next to it.
Member type rules override the base member rate for matching members. Any member types not covered by a rule will fall back to the base member rate.
Account Tag Pricing Rules
If you select By Account Tag as your pricing refinement, you can add rates for accounts that have a matching tag:
Click + Add Rule.
Use the tag selector to choose the account tag.
Enter the custom Member rate and Guest rate for that tag.
Repeat to add additional rules for other account tags.
To remove a rule, click the red trash icon next to it.
An account with a matching tag uses that tag's rate. If an account matches more than one configured tag, the first matching rule in the list takes priority. Accounts without a matching tag use the facility's base Member and Guest rates.
Example Configuration
A club charging for tennis court reservations might set up the following:
Pricing type: Dynamic (per 15-min block)
Member rate: $10 per 15-min block
Guest rate: $5 per 15-min block
Pricing refinement: By Member Type
Member Type Rule: Child → $2 per 15-min block
In this setup, an adult member booking a 1-hour court would be charged $40. A child member booking the same slot would be charged $8.
Terms & Conditions
When Paid Reservations is enabled, a Terms & Conditions message is displayed to members at checkout and included in their confirmation email. Members must agree to these terms before completing a paid reservation.
The default terms message reads:
Please allow 3-5 business days for the refund to appear on your statement. Service fees are non-refundable. By completing this reservation, you agree to these terms.
This message can be modified or appended in the Payment tab of the facility editor to reflect your club's specific refund or cancellation policy. For example, you may want to add a cancellation window, a no-show policy, or facility-specific rules. Whatever text you enter will replace or extend the default message shown to members at checkout and in their confirmation email.
Refunds
When a paid reservation is cancelled, the base reservation amount is automatically refunded to the member's original payment method. Service fees are non-refundable.
MEMBERS: To cancel and refund a reservation:
Navigate to Reservations in the member dashboard.
Locate the reservation and click to open it.
Click Cancel.
A confirmation dialog will display the refund amount (base rate only). Click Cancel & Refund to confirm.
The reservation will update to Cancelled status and will show both the original charged amount and the refunded amount for your records. Please allow 3–5 business days for the refund to appear on the member's statement.
NOTE: Service fees are non-refundable regardless of the fee type configured. This policy is displayed to members at checkout and in their confirmation email.