This article walks through reservations from your members' side, so you know what they see and can answer their questions. What members can book, when they can book it, and what it costs all depend on the settings you configure for each facility.
Make a Reservation
From their account, members go to Reservations > Make Reservation.
Select a Facility Group from the list on the left (for example, Lap Lanes).
Choose the date.
Choose a facility (for example, Lane 2) and a time slot. The number of spots left is shown for each slot.
Select who is attending. Members can choose anyone on their account. To add a guest, they type the guest's name and press Enter.
If the facility charges for reservations, members see the price and your Terms & Conditions, and they pay during booking.
Click Book It.
NOTE: Members can only book when spots are available and they haven't reached any daily reservation limits you've set. If Allow Unpaid Members to Reserve is turned off, members on unpaid accounts cannot make reservations or be added to one.
View Reservations
Members go to Reservations > My Reservations to see their upcoming reservations. Past reservations are hidden by default. Members can turn on Show Past to see them.
Change Who Is Attending
In My Reservations, click Manage next to the reservation.
Add or remove members and guests.
Save the changes.
The same facility rules apply here. Members can only add people if spots are left, daily limits haven't been reached, and the account meets your unpaid member setting.
Cancel a Reservation
In My Reservations, click Cancel next to the reservation.
Confirm the cancellation.
Cancel removes the entire reservation. Members can only cancel within the cancellation rules you set for that facility.
Paid reservations: The confirmation window shows the refund amount, which is the base reservation price. Members click Cancel & Refund to confirm. The reservation changes to Cancelled and shows both the amount charged and the amount refunded. Service fees are not refundable, and refunds can take 3 to 5 business days to appear on the member's statement.
When a Member Can't Book or Cancel
No spots left: the time slot is full.
Limit reached: the member has hit a daily reservation limit set for the Facility Group.
Unpaid account: Allow Unpaid Members to Reserve is turned off and the account isn't paid.
Can't cancel: the reservation is outside the facility's cancellation rules.