Facilities are the bookable units that live inside a Facility Group. For example, Lane 1 and Lane 2 inside a "Pool" or "Lap Lanes" group, or Court A and Court B inside a "Tennis Courts" group. Each facility inherits the rules you set at the group level, with the option to override certain settings — like schedules — at the individual facility level.
💡Before you start: You must have at least one Facility Group already created. If you haven't done that yet, start by watching the Reservations video training here: Create a Facility Group
To create a Facility:
Log in to your Member Splash admin dashboard.
Navigate to Reservations > Facilities.
Click Add New Facility. This will open a settings window where you'll configure this individual space.
Facility Settings
Facility Group (Required) Select the Facility Group this facility belongs to. This connects it to the group-level rules you already configured.
Facility Name (Required) Give this facility a specific name — for example, "Lane 1," "Lane 2," "Court A," or "Court B."
Visible to Members (Optional) Controls whether this facility is visible to members. Uncheck this while you're still configuring if you aren't ready to make it live yet.
Maximum Capacity (Optional) Set this to 1 if a single account should book the entire facility for their reservation window.
Reservation Rules
Max Reservation Length (Optional) Sets the maximum duration a member can book in a single reservation. For example, setting this to 3 hours means no single reservation can exceed 3 hours.
Time Slots Enabled (Optional) When enabled, members are not able to choose their own start and end times. Instead, they select from the specific time slots you define — for example, 11:00–1:00, 1:00–3:00, 3:00–5:00. When disabled, a single account books the entire time slot.
Allow Guests (Optional) Controls whether members can add guests to their reservation. This setting is also configurable at the Facility Group level — set it here if this facility should behave differently from the group default.
Custom Email Message (Optional) Enter a message to be sent to the member after they complete their reservation booking. Use this to share arrival instructions, rules, or anything else relevant to this specific facility.
Schedule
Set the availability schedule for this facility. You have two options:
AI Assist — Use the AI Assist tool to help generate a schedule based on your inputs.
Custom Schedule — Manually set a start date and end date, then click and drag on the calendar to add your available time blocks. You can add multiple blocks as needed.
⚠️Note: If a schedule is set at the Facility Group level, this facility will inherit it automatically. Only configure a schedule here if this facility follows a different schedule than the rest of the group.
Notifications
Admin Notifications (Optional) Enable this if you want your staff to receive a notification any time a reservation for this facility is created, modified, or canceled.
Paid Reservations & Cancellations
If this facility requires payment to reserve, enable Paid Reservations here. Configuration details for paid reservations and cancellation policies are covered in a separate article.
Saving Your Facility
When you've finished configuring all settings, click Update to save.
Your facility will now appear nested under its Facility Group and will be visible to members based on the visibility settings you selected.
Repeat this process for each individual space you want members to be able to reserve.