A house guest product lets families pay to add a nanny, au pair, or visiting relative to their account for the season (or a set date range). Member Splash adds the guest when they pay and removes them when the pass ends, so there's no cleanup for you.
⚠️ Don't offer "Nanny" or "House Guest" as a member type families can pick. Member Splash assigns the house guest member type automatically when the pass is bought.
Check your house guest fee type
The fee type with the slug house-guest-fee is what makes the automatic add and remove work. Member Splash creates it for you as House Guest Fee.
Go to Finances > Products and click the Fee Types tab.
Find House Guest Fee. You can rename it to what families should see, like "Nanny Pass," but never change the slug.
If it's missing, add a fee type with the slug exactly
house-guest-fee.
Also set your Season Start Date and Season End Date in Settings > General Settings. Flat Rate passes use these dates.
Create the house guest product
Go to Finances > Products and click Add New.
Enter a Product Name (like "Seasonal Nanny Pass") and a short description of what it includes and when it ends.
In the Fee Type box, choose your house guest fee type.
Fill in House Guest Options only (skip the other pricing sections):
Allow Multiple: turn on to let families add more than one guest with this pass, like both grandparents.
Price Model: choose Flat Rate and enter one Price per guest for the whole season, or Date Based and add Options rows, each with a Label, Start Date, End date, and Price.
Under Show / Hide / Require Rules, choose which account types can buy it.
Click Publish.
You can make several house guest products at different prices, like a $200 Nanny Pass and a $100 Grandparent Pass. They all use the same house-guest-fee fee type.
Test it
Go to Membership > Accounts, click the ⋮ menu on a test account, and choose Switch to.
Go to Make a Payment and find the house guest product under its fee type.
Enter a guest First Name and Last Name (and a date option for Date Based passes), then finish a test payment.
Check that the guest now shows on the account.
Good to know
A guest's end date is saved when they're added. Changing your season dates later only affects new purchases.
If a family pays after this season ends, the pass is dated for next season. Guests for an upcoming season show on My Account ahead of time.
A house guest can't be the billing contact.
Paid house guests don't count toward your limit on how many people families can add.
If the guest isn't added
Check that the fee type slug is exactly house-guest-fee, that the product uses that fee type, and that it's set up under House Guest Options. If families can't see the product, check its Show / Hide / Require Rules and make sure it's published.