The Visits report shows every member and guest check-in at your club. Use it to see how busy you are, spot usage trends, and plan staffing.
To open it, go to Front Desk → Visits.
Visits include check-ins at the front desk, from QR codes in the Member Splash app, and from app self check-ins.
Filter the Report
Date Range: choose a preset or set your own dates.
Time Period: group results by hour, day, week, or month.
Account Type: show only certain account types.
Visit Type: show all visits, members only, or guests only.
Attendant: show visits checked in by one staff member. This is also handy for tracking visits by location if you have more than one.
Search By: find visits by name or account number.
Click Apply to run the report, or Reset to clear the filters.
Read the Results
Results appear as a bar graph. Hover over a bar to see its exact count. Below the graph are the Total, Member, and Guest counts.
Visit Details
Each visit is listed below the summary, in List or Card view. Click the Columns icon to choose what's shown:
Account # and Legacy Account #
Name and Email
Date, Check-In Time, and Check-Out Time
Payment Status
Account Type, Member Type, and Visit Type
# of Credits Used
Picture (if there is one)
Attendant
Address, City, State, and Zip
To see who's still at the club, sort by Check-Out Time. See See Who's Still at the Club.
To remove a visit that was recorded by mistake, click the 3 dots next to it and select Delete. See How to Delete Visits and Restore Guest Credits.
Export Visits
To export specific visits, select them, or use Select all on this page, then click Export.
If nothing is selected, Export includes every visit that matches your filters.
For unfiltered exports of more than 1,000 visits, you'll be asked to confirm the count, and you'll see progress while the file is prepared.
Export is unavailable only when your filters return no visits.