Welcome to the Member Splash mobile app. This article walks you through everything you need to know, from what your members can do in the app to how to set it up and introduce it to your club.
What Members Can Do in the App
Once your members install the app, they'll have access to the following features (based on what you've enabled for your club):
Splash Cards - Manage and use pre-loaded digital cards as a payment method at the point of sale and at the front desk.
Reservations - Browse available facilities, select a date, view reservation rules, and book a time slot directly from the app.
Account Management - Members can manage their account information right from the app.
Push Notifications - Once subscribed, members receive real-time alerts like pool closure notices. Push notifications are a free alternative to email blasts or text messages.
How to Enable the App as an Admin
To get started, search for Mobile App Settings in your admin dashboard. From there:
Enable the mobile app for visibility by your members.
Select which features to make available, including self check-in, member directory, events, reservations, account management, payments and billing, mobile ordering, and guest passes.
Finding and Sharing Your QR Code
Once the app is enabled, go to Communications and open the Mobile App settings. Here you'll find:
An auto-generated QR code ready to distribute to your members.
A customizable club code you can create and share as an alternative.
A direct install link you can include in emails or on your website.
You can share any of these, the QR code, the install link, or the club code, through email, your club website, printed flyers, or the Announcements tool.
Announcing the App to Your Members
There are two great ways to introduce the app to your membership:
Announcements Tool - Build an announcement that displays when a member logs in. Include the QR code image and the install link as a call-to-action so members can install the app immediately.
Email Campaign - Create an email campaign through the Communications tool using the QR code image and install link. This is a great way to reach members who haven't logged in recently.
In the video above, we walk through how to build both. Below are sample images you can customize and use in your own club communications to let members know the app is available. Your QR Code can be found in Communications > Mobile App.
How Members Install the App
Once a member scans the QR code or enters the club code, the app will automatically walk them through the installation steps. The process is quick and self-guided, no app store required. Once installed, they'll enter the QR code or club code to connect to your club and get started.
Sending Push Notifications
Once your members have installed the app and subscribed to push notifications, you can send alerts directly from the Communications portal. Simply configure a push notification with a title and message and send it to all subscribers. Push notifications are a free alternative to email blasts or text messages and are ideal for time-sensitive updates like pool closures.