Poseidon is the AI assistant built into MemberSplash. It is available throughout the platform, so you can get an answer without leaving the page you are on. Instead of digging through settings menus or opening a support ticket for a quick question, just ask Poseidon.
What Poseidon can help with
Poseidon knows how the MemberSplash platform works, including features like reservation facilities, member management, billing, and site configuration. You can ask things like:
How do I set up a reservation facility?
How do I add a new member type?
What does this setting do?
Poseidon will walk you through the steps, point you to the right screen, or explain what a feature does, all in plain language.
Where to find Poseidon
Poseidon resides on the Dashboard for easy access:
Look for the Poseidon icon elsewhere in the platform. Wherever you see it, you can open the assistant and start typing your question, right from the page you are working on.
How to ask a good question
Poseidon works best when you are specific. Instead of asking "How do payments work?" try "How do I refund a member's payment?" The more detail you give, the more precise the answer.
You can also type your question directly or use the microphone icon to ask by voice.
What Poseidon is not
Poseidon is a guide to the platform, not a replacement for our support team. If your question involves something specific to your club's account, like an unexpected charge or a data issue, our support team is still the best place to go. You can reach them the same way you always have.
Tips for getting the most out of Poseidon
Ask "how do I" questions for step-by-step guidance
Ask "what is" questions to understand a feature before turning it on
If the first answer does not quite match what you need, add more detail and ask again
Avoid vague open-ended questions
Poseidon is here to make finding answers faster, whenever you have a question about using MemberSplash. Please remember that Poseidon is ever growing and learning.