Product showing the wrong price, not showing at all, or not adding to the order? Work through these checks in order. Most problems are fixed by step 1 or 2.
Check your product setup
Go to Finances > Products and open the product. Look for any warning on the product, which flags rules or pricing that aren't finished.
Use only one pricing type. Fill in just one of these boxes and clear the rest: Flat Rate Pricing, Per Member Pricing, Age & Member Type Based Pricing, House Guest Options, Account Balance or Credits, Guest Pass Options, or User Defined Price. Two pricing types cause wrong prices or products that won't add to the order.
Check the rules. In Show / Hide / Require Rules, if Apply Rules is checked, make sure the Rule Action and rules match the accounts you expect. Each product has one action, so to leave some accounts out of a Show product, add an Is Not rule. Show/Hide/Require Rules for Products
Set a Fee Type. Never leave it blank, or reports and paid status won't work right. Fee Types: Use and Importance
Check it's published. Draft or scheduled products don't show to members. Products marked Admin Only only show on Finances > Offline Payment.
Click Update to save, then test with your Admin Test Account.
💡 Using And / Or between rules? And means every rule must be true; Or means any one can be. And / Or conditions for Next Rule Relationships
Fix per member pricing
Price is $0: check Enable per member pricing and fill in the Prices rows.
Price doesn't go up with more members: add rows for Member #2, #3, and so on. The last row's price applies to everyone after it.
Want to cap the total? Make the final row $0. For example, $150 / $100 / $100 / $0 caps a family at $350.
Wrong number of members charged: check Restrict By Member Type (leave guest types out), and whether Require All or Require Billing Contact is set.
Fix age and member type pricing
Price is $0: check Enable Age / Member Type Pricing and fill in the price rows.
Each row should use either an age range (Minimum Age / Maximum Age) or a Member Type, never both.
No price or the wrong price: make sure your age ranges don't overlap or leave gaps, and check the member's birthdate. Age is figured as of the day they load the payment page.
Missing birthdates: use Require Date of Birth on the product, or for everyone in Settings > Members > Account Settings.
Fix other pricing types
House Guest Options: choose a Price Model and enter the price. Check Allow Multiple if families can buy more than one.
Account Balance or Credits: pick the Balance Field (usually Account Balance) and check the account has a value in it.
Guest Pass Options: set Number of Passes Per Book, and check Show Quantity Option? with a Maximum Quantity if members can buy several.
User Defined Price: check User Defined Price and leave every other price field blank.
Still stuck? Contact Member Splash Support, Monday to Friday, 6am to 6pm ET, and tell us which product you're working on.