Payment feeds are how registration forms actually process credit card and ACH payments. Without a payment feed configured, your form will display but payments will not be charged - this is the most common reason payment forms don't work.
What is a Payment Feed?
A payment feed connects your form to ECRYPT (your payment processor) so that when someone submits the form, their payment information is securely sent to ECRYPT for processing. Think of it as the bridge between your form and the payment gateway.
Without a payment feed:
The form will display normally
Users can fill it out and click submit
But no payment will be processed
You won't receive any money
With a payment feed configured:
Form submissions automatically trigger payment processing
Payments are securely processed through ECRYPT
Funds are deposited to your bank account
You receive payment confirmations
Before You Begin
You must have these fields in your form first:
Product field - what's being purchased
Total field - calculates the amount to charge
Email field - required for payment processing and receipts
Credit Card field or ACH field - collects payment information
Step 1: Add Required Payment Fields (If Not Already Added)
Open your form in the form editor
Click Pricing Fields in the right sidebar
Drag the Credit Card field onto your form
Click on the Credit Card field to open settings
Scroll to Rules and check Required
Click outside the field to save
Step 2: Create the ECRYPT Payment Feed
This is the critical step that makes payments actually work.
While editing your form, click the Settings tab at the top
Select ECRYPT Payments from the left menu
Click Add New to create a new payment feed
Configure Feed Settings:
Feed Name
You can use the default name or give it a descriptive name like "Swim Lesson Payment"
Transaction Type
Select One Time Payment
Payment Method
Select Credit Card
(For ACH options, see Adding Multiple Payment Types to a Form)
Payment Amount
Leave this set to Form Total (the default)
This tells ECRYPT to charge whatever the Total field calculates
ECRYPT Payment Token
Important: Leave this set to "Select a Field"
Do not change this setting
Billing Details
Map your form's Email field to the Email Address field
This is required for payment processing
You can optionally map address fields if your form collects them
Conditional Logic (Advanced - Skip if unsure)
Only use this if your form accepts multiple payment types
This lets you control when the payment feed triggers
Most forms should leave this blank
Click Save Settings at the bottom
Step 3: Test Your Payment Feed
Critical: Always test before going live with real members.
Save your form and navigate to the page where it's displayed
Fill out the form with test information
Use a real credit card (you can refund it immediately after)
Submit the form
Verify:
Payment processes successfully
You receive a confirmation email
The charge appears in your ECRYPT dashboard
Form confirmation message displays correctly
Go to your ECRYPT dashboard and refund the test charge
Frequently Asked Questions
Do I need a payment feed for every form that collects payment?
Yes. Each form that processes payments must have its own payment feed configured. You cannot reuse a payment feed from one form on another form.
What happens if I forget to set up the payment feed?
The form will appear to work - users can fill it out and submit it - but no payment will be processed. This is the #1 reason payment forms don't work. Always check that your payment feed is configured and saved. Look for the payment indicator alert for missing payment feeds:
Can I have multiple payment feeds on one form?
Yes, advanced users can set up multiple feeds with conditional logic to route payments differently based on form selections. However, most forms only need one payment feed.
My form was working but payments stopped processing - what happened?
Check your payment feed settings. If someone edited the form and accidentally deleted required fields (Product, Total, Email, or Credit Card), the feed will stop working. Re-add any missing fields and verify the feed is still active.
Do I need a different feed for credit cards vs. ACH?
If you want to accept both payment types, you can either create two separate feeds or use the multiple payment types feature. See Adding Multiple Payment Types to a Form for instructions.
Troubleshooting
I don't see "ECRYPT Payments" in my Settings menu
Contact Member Splash support - your ECRYPT integration may not be activated yet.
Payments aren't going through
Check these common issues:
Is the payment feed saved? (Click Save Settings at the bottom)
Does your form have all four required fields? (Product, Total, Email, Credit Card)
Is the Email field mapped in Billing Details?
Is your ECRYPT account active and approved?
Form submissions are being created but no payment is charged
This is the classic symptom of a missing or incorrectly configured payment feed. Go back to Settings > ECRYPT Payments and verify:
A feed exists and is saved
Transaction Type is set to "One Time Payment"
Payment Amount is set to "Form Total"
Email field is mapped under Billing Details
I see an error message when trying to create a feed
If you see a message about ECRYPT not being configured, contact Member Splash support. Your site's ECRYPT integration needs to be set up before you can create payment feeds.
nd ensure you've set the form and feeds up correctly before releasing to your members.