Send a text to everyone who has opted in, a segment, or a single member, right away or at a time you schedule.
Compose and send a text
Go to Communications > Text Messaging > Messages and click New message to open Compose Message.
Choose who it goes to. Under Send to, pick one:
Segment: use the dropdown to choose All opted-in members or one of your segments. The number next to it shows how many people will get the text.
Single recipient: click Find a member and search for the person you want to text.
Write your message. Type it in the Message box, or click Templates to start from a pre-written message. Click Texting rules any time to check what's allowed.
Watch the length. Your prefix is added to the start of every text and counts toward the length. The counter in the corner shows how many characters you have left. To change the prefix, click the pencil next to it.
Send now or schedule. Click Send to send right away, or schedule it for later (see below).
Confirm it's you. A Confirm it's you window opens and we text a six-digit code to your mobile number (the last four digits are shown). Enter the code and click Verify and send.
💡 About the code. Each code works once and expires in 10 minutes. Didn't get it? Click Resend once the countdown finishes. The code makes sure only the person signed in can send texts for your club.
💡 "Nobody can be texted right now"? No one in the group you picked has opted in yet. Check the Subscribers tab, or pick a different segment.
⚠️ Texts that break the rules are refused. Texts are for running the club only. Marketing or off-topic texts are refused, and phone numbers and short links are blocked. Breaking the rules can pause your club's texting. See the full list in Settings: Text Messaging.
Templates
Click Templates in the composer and pick one to drop it into the message box. Then edit the details, like the date, time or facility, to match your club.
Weather closure: The pool is closed due to lightning. We'll text you when we reopen.
Reopened: We're back open. See you at the pool!
Facility closed: The tennis courts are closed today for maintenance.
Hours change: New hours start Monday: 10am to 8pm.
Event reminder: Reminder: the family BBQ is Saturday at 5pm at the clubhouse.
Event cancelled: Saturday's family BBQ is cancelled.
Renewal due: Membership renewals are due by May 1.
Board meeting: The board meeting is Tuesday at 7pm in the clubhouse. All members welcome.
Safety alert: Please leave the pool deck now due to lightning. Updates to follow.
Season opening: The pool opens for the season this Saturday at 11am.
Schedule a text
In the composer, click the calendar icon next to Send.
Pick a date. Dates in the past can't be picked.
Choose the hour and minute. Times are in your club's time zone.
Click Done, then finish sending and enter your code.
Scheduled texts appear under the Upcoming tab. If you pick a time outside your quiet hours, the text is held and goes out when the window opens.
Emergency override
Turn on Emergency override only for weather or safety alerts, like a lightning closure. An emergency text sends immediately, even outside your texting window, and is logged as an emergency. Don't use it for anything else.
Check your results
The Messages tab shows Texts sent and your Delivery rate.
Use the All, Upcoming, Sent and Issues tabs to find messages.
Filter by message text, segment or date.
Open a message to see delivery results for each recipient.
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