This is Part 3 of our Getting Started series. If you haven't completed Parts 1 and 2 yet, start with:
In Part 3, you'll: Train your staff, communicate with members, and prepare for your season launch.
Step 6: Prepare to Launch Registration
You've tested everything, added your admin users, and configured optional features. Now it's time to prepare for opening registration to your members.
Train Your Front Desk Staff
Anyone working check-in needs to know the basics before your first member arrives. They should be comfortable looking up members, processing check-ins, handling guest passes, and knowing when to escalate issues to a manager.
📖 Training resource: Front Desk Training Guide
💡 Training tip: Have staff practice on the test accounts you created earlier. Let them make mistakes in a safe environment before they're working with real members.
Communicate with Your Members
Your members need to know that registration is open, how to sign up, and what to expect. Clear communication prevents confusion and reduces support questions.
📖 Communication guides:
Creating a Welcome Email- Swim Clubs
Complete Your Pre-Launch Checklist
Before you flip the switch, review everything one final time using the comprehensive checklist designed specifically for season launches.
📖 Final review: New Season Checklist
Step 7: Master Your Day-to-Day Tools
Once registration is open and members start coming in, you'll rely on these core features every day. Bookmark these articles for quick reference.
Member Check-In and Front Desk Operations
Your staff will use these features dozens of times per day during peak hours. Make sure everyone knows how to check in members quickly, look up accounts, and handle common scenarios like forgotten member cards.
📖 Daily operations guides:
Financial Management and Reporting
Running reports, tracking revenue, and processing refunds are critical admin tasks. Familiarize yourself with the financial tools so you can answer board questions and manage your budget effectively.
📖 Financial guides:
💡 Bookkeeping tip: Run financial reports weekly during registration season to catch any issues early. Monthly reports are fine during the off-season.
You're Ready!
Member Splash is designed to make managing your organization easier, not harder. Take your time working through this guide, don't hesitate to reach out when you need help, and remember that every expert user started exactly where you are right now.