Welcome to Member Splash! 🎉
We’ve already completed your system setup — now it’s time to get you and your team ready for a smooth season. Whether you're new to Member Splash or a new board member, follow this checklist to make sure everything is in place.
Log in to the System
Head over to your Member Splash website and log in as an administrative user.
Use the admin username and password we sent in your welcome email. If you ever forget your password, just click "Forgot Password" on the login screen to reset it.
Review Your Settings
Take a quick tour of your platform settings to make sure everything looks right:
General Settings – club name, contact info, and hours
Front Desk Settings – check-in preferences and display options
Payment Settings – verify your payment types offered and processing fee settings
Create or Manage Admin Users
Go to Admin → Users to create or manage your admin users. Add any board members, managers, or staff who need admin access, then assign the appropriate Admin Role (Board, Manager, Staff. etc).
Understand Account Types, Products, and Guest Passes
Here’s how the pieces fit together:
Account Types = categories (Family, Single, Senior, etc.)
Products = what members purchase (Initiation Fee or Bonds, Memberships, etc.)
Guest Passes = can be sold online or at the front desk, in simple quantities or in bulk
Get Familiar with the Accounts and Members Screens
Learn the Process Flow for Products
Products are configured to be offered or required by specific Account Types. Ensure each membership product is linked to the correct account type.
Start Here: Fee Types - Use and Importance
Update Product Pricing
Review current pricing and adjust for the season if necessary. Configure early bird discounts, discounts or late fees.
Set Up a Waiver (If Needed)
If your community requires liability or policy agreements, learn more about the process flow of waivers. Create your waiver form and determine if you want to Automate waivers with tags or learn how to reset a waiver for the following year.
Set Up POS or Reservations (If Applicable)
For snack bar or retail sales: use the Point of Sale and add items. For pool lanes, tennis courts, or events: activate Reservations and set available time slots.
Send an Email to Your Community
Use Email Communications in Member Splash to:
Announce your season opening
Share registration instructions for new members
Include instructions for returning members to pay for membership fees and other products
Train Your Staff
Provide your front desk and lifeguards with login credentials and role-based permissions. Walk them through member check-in, guest pass redemption, and product sales using our Video Training
Prepare Staff for Member Check-In
Test the check-in process with a few member accounts. Make sure computers and tablets are working and connected to the system.
Review Visits Report
Once the season is underway and you've successfully checked in members and guests, Go to Front Desk → Visits to view real-time attendance data. Use filters to see daily, weekly, or seasonal member usage trends.
Review Financial Reporting Tools
Access Finances for sales summaries, product performance, and payment details. Export reports for bookkeeping or share with your treasurer.